Shipping policy
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At Fast & Fantabulous, we’re committed to delivering your toys and collectibles quickly and reliably! This Shipping Policy outlines our process for shipping, delivery, and related terms. Please read carefully before placing an order.
1. Order Processing
- Processing Time: Orders are processed within 1–3 business days from the date of purchase, excluding weekends and Canadian holidays. During peak seasons (e.g., Christmas), processing may take up to 5 business days.
- Order Confirmation: You’ll receive an email confirmation with your order details once it’s placed. Contact us at info@fastandfantabulous.com if you don’t receive this within 24 hours.
- Rates: Shipping costs are calculated at checkout based on weight, destination, and selected method. We offer competitive rates starting at $5.99 CAD for standard shipping within Canada.
- Free Shipping: Orders over $150 CAD qualify for free standard shipping within Canada (excluding remote areas). This is noted at checkout and on our Site.
-
Available Methods:
- Standard Shipping: 3–7 business days within Canada.
- Express Shipping: 1–3 business days within Canada (additional fees apply).
- US Shipping: Delivery times vary (7–21 business days).
- Carriers: We use trusted couriers like Canada Post, FedEx, or Purolator, depending on your location and shipping method.
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Estimated Delivery Times:
- Canada: 3–7 business days for standard shipping; 1–3 for express.
- USA: 7–14 business days.
- Tracking: A tracking number is provided via email once your order ships. Use it to monitor your package on the courier’s website.
- Delivery Issues: If your order doesn’t arrive within the estimated timeframe, contact us within 30 days of shipment to investigate.
- Remote Areas: Additional fees or longer delivery times may apply for remote Canadian regions (e.g., Yukon, Nunavut). Check at checkout for details.
- US Customs: For US orders, customers are responsible for customs duties, taxes, or import fees. These are not included in our prices or shipping costs.
- Damaged or Defective Items: Inspect your toys (e.g., Squishmallows, Playmobil sets) upon delivery. Report damage within 7 days with photos to info@fastfantabulous.com. We’ll provide a replacement, refund, or store credit per our Return and Refund Policy.
- Lost Shipments: If your order is lost in transit, contact us within 30 days of shipment. We’ll work with the courier to resolve the issue or provide a refund/replacement.
- Incorrect Items: If you receive the wrong toy or collectible, notify us within 7 days. We’ll send the correct item and cover return shipping for the error.
- Customer Responsibility: Ensure your shipping address is complete and accurate at checkout. We’re not responsible for delays or non-delivery due to incorrect addresses.
- Address Changes: Contact us immediately if you need to update your address before the order ships. Once shipped, address changes depend on the courier’s policies.
- Ownership and risk of loss transfer to you upon delivery to the shipping address or when handed to the courier for international orders.
- Pre-Orders: For collectibles (e.g., limited-edition Funko Pops), pre-orders ship on or after the release date noted on the product page. You’ll be notified of any delays.
- Backorders: If an item is temporarily out of stock, we’ll inform you of the expected restock date. You may cancel for a full refund if the delay is unacceptable.
- As a Quebec-based business, we comply with the Consumer Protection Act and Canadian shipping regulations. You’re entitled to clear delivery timelines and recourse for non-delivery or defective goods.
- For shipping inquiries, email info@fastfantabulous.com.